Terms of Service and Privacy Policy
Welcome to CitrineTeethWhitening.com. By using this website or purchasing any Citrine Teeth Whitening product, you agree to be bound by the Terms and Conditions set out below.
WE DO NOT OFFER REFUNDS OR REPLACEMENT FOR LOST PACKAGES SHIPPED WITHOUT TRACKING. BY SELECTING A SHIPPING METHOD WITH NO TRACKING, YOU UNDERSTAND AND ACCEPT THAT WE ARE NOT RESPONSIBLE FOR SHIPPED PACKAGES AND A REFUND WILL NOT BE ISSUED.
All Sales/Promotions:
All customers who order from Citrine Teeth Whitening are subject to final sale. If you have an issue with your order or product please email info@citrineteethwhitening.com
By purchasing our products you agree that we Citrine Teeth Whitening is not responsible for any side effects you may have developed from any ingredient in the product. You agree to read the ingredient list on the website and in your package.
References in these Terms and Conditions to "we", "us" and "Citrine Teeth Whitening" are to Citrine Teeth Whitening.
1. Online Shopping
1.1 We are taking care to ensure that all prices, pictures, and descriptions of products appearing on the website are correct. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.1.2 We will not be liable if for any reason the Citrine Teeth Whitening website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Citrine Teeth Whitening website.
2. Process
Most of the time we do NOT ship orders the same day. It will take 1-3 business days to process your order, regardless of the shipping option selected*. (*Excluding the holiday/promotional season). We ship Monday through Friday, excluding holidays. You will receive a tracking number once your order ships.
2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. Anyone who purchases our products CANNOT go and resell them on amazon, eBay, and etc.
2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
The product you ordered is out of stock;
Our inability to obtain authorization for your payment;
We have identified a pricing or product description error;
There is a system or procurement failure.
2.3 When you place an order on our website we will email your order detailing the product you have ordered and the payment method used.
3. Tracking Your Order
3.1 Once your payment has cleared, we will process your order. You will receive a confirmation e-mail as soon as your order has shipped with the name of the courier and tracking number link to track your package, if tracked shipping option is selected. The tracking information may take 1 – 2 days to show. Sometimes the tracking information is not updated but you will still receive your order. If there is a problem with your package delivery, please contact the courier directly.
3.2 If the tracking information for a shipment confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. WE CANNOT OFFER REFUNDS OR REPLACEMENT FOR LOST PACKAGES SHIPPED WITHOUT TRACKING. BY SELECTING A SHIPPING METHOD WITH NO TRACKING, YOU UNDERSTAND AND ACCEPT THAT WE ARE NOT RESPONSIBLE FOR SHIPPED PACKAGES AND A REFUND WILL NOT BE ISSUED.
3.3 It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@citrineteethwhitening.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
4. Order Cancellation
4.1 Orders that are already been fulfilled or shipped cannot be canceled, returned or exchanged. As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched.
5. Returns Policy
Please refer to our Return Policy. No returns or exchange.
6.Payments
6.1 We accept payment by MasterCard, Visa, Visa Debit and Paypal.
6.2 We are taking all reasonable measures, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Citrine Teeth Whitening website.
6.3 By buying one of our product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
7. Pricing Policy
7.1 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as canceled.
8. Product Availability
8.1 Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
8.2 All items are subject to availability.
9. Content/Activity Prohibited
9.1 Please choose carefully the information you post on the Citrine Teeth Whitening website and that you provide to other users. You must not misuse the Citrine Teeth Whitening. You will not: send or otherwise post unauthorized commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Citrine Teeth Whitening website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.
9.2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Citrine Teeth Whitening website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.
9.3 Please remember these Online Rules:
Citrine Teeth Whitening advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address.
Citrine Teeth Whitening reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts.
By submitting any material to us, you automatically grant Citrine Teeth Whitening a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.
You acknowledge that we are not obliged to publish any material submitted by you.
By submitting any material to us, you agree to use the Citrine Teeth Whitening website in accordance with these Rules and website Terms and Conditions.
If you fail to abide by these Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of the Citrine Teeth Whitening website.
Citrine Teeth Whitening reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason.
If you do not want to grant Citrine Teeth Whitening the permission set out above on these terms, please do not submit or share your information.
10. Liability and Indemnity
10.1 Citrine Teeth Whitening shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Citrine Teeth Whitening has been advised of the possibility of such damages.
10.2 The Citrine Teeth Whitening website may also contain links to other websites, which are not operated by Citrine Teeth Whitening . When you activate any of these you will leave the Citrine Teeth Whitening website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
10.3 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
10.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
11. Comments and Complaints
Please contact us if you have any comments or complaints by contacting: info@citrineteethwhitening.com
We will always try to resolve any dispute as fast as possible.
12. Jurisdiction
The website is controlled and operated in Canada. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.
13. General
13.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
13.4 Citrine Teeth Whitening reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.
14. Entire Agreement
These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Citrine Teeth Whitening.
Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.